Formal letter
Dear sir or madam
I am writting because I have a problem when with your product laste Monday when I bought a MP3 Player with some problems, the default headphones only heard by the left earphone and in characteristics of headphones say 64 GB and in my device get only 32 GB.
I am not satisfied with my purchase, I would like you to contact me to talk about this problems and look for any solution to solve this problem.
Thanks, I wait for an answer as soon as possible.